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Technical Support Specialist

Job Category: Technology Support and Customer Service
Division: Software and Technology Services
Class: Full-time, Permanent

UDA Technologies is seeking full-time Technical Support Specialists in the Auburn office. Successful candidates will work closely with software development and sales staff to analyze, test, and troubleshoot software issues as part of a fast-paced, dynamic Technology Services team. Support Specialists will work directly with customers by phone and email to resolve issues in a timely, friendly, and professional manner. Support Specialists will also lead online demonstrations and conference calls.

Ideal candidates will have a software engineering, computer science, or related degree, plus working knowledge in database development, Visual Studio.NET, VBA, T-SQL or Microsoft SQL Server 2000, GUI development, configuration management, network protocols, and XML (preferred but not required). These are full-time, long-term positions. Positions are highly competitive and candidates are encouraged to apply as soon as possible. Applications for full-time positions are accepted as early as one year before graduation.

Ideal candidates will also excel at problem solving, enjoy working with new technology and computers, have excellent people skills, and be able to react quickly to solve issues. Ideal candidates will also have strong verbal and written communication skills, be self-motivated, have a mature and outgoing personality, and be proficient in Microsoft Office and/or QuickBooks.

Benefits include excellent salary, 401K, profit-sharing, BlueCross BlueShield health and dental coverage, vacation, holidays and sick leave, discounted health club membership, opportunities for career advancement, and friendly office environment.

Responsibilities:

  • Direct online demonstrations and conference calls to illustrate software capabilities
  • Answer and resolve inbound technical support calls and emails
  • Test software and suggest improvements based on knowledge of customer needs and experience
  • Assist in the documentation and tracking of support incidents
  • Assist in developing and maintaining technical support standards designed to improve the quality of client service
  • Pursue, manage, and complete a variety of different projects based on skill set and interest
  • Determine and implement creative support solutions designed to best assist client base

Requirements:

  • Bachelor's Degree in Computer Science, MIS, or related field
  • Demonstrated analytical and problem solving ability
  • Strong Customer Service skills for a variety of product and project types
  • Strong project management skills
  • Experience with all Windows operating systems, especially 2000 and XP
  • Must have experience using Microsoft Office, especially Word, Excel, Outlook, and Project
  • Experience with QuickBooks desired
  • Experience with peer-to-peer and dedicated server networks a plus
  • Experience with SQL Server or other databases a plus
  • Knowledge of VBA, .NET, and other languages a plus
  • Must be self-motivated, willing to learn and adapt to new situations, and focused on customer needs