Job Category:Technology Support and Customer Service Division:Software and Technology Services Class: Full-time, Permanent
UDA Technologies is seeking full-time Technical Support Specialists in the Auburn office. Successful candidates will work closely with software development and sales staff to analyze, test, and troubleshoot software issues as part of a fast-paced, dynamic Technology Services team. Support Specialists will work directly with customers by phone and email to resolve issues in a timely, friendly, and professional manner. Support Specialists will also lead online demonstrations and conference calls.
Ideal candidates will have a software engineering, computer science, or related degree, plus working knowledge in database development, Visual Studio.NET, VBA, T-SQL or Microsoft SQL Server 2000, GUI development, configuration management, network protocols, and XML (preferred but not required). These are full-time, long-term positions. Positions are highly competitive and candidates are encouraged to apply as soon as possible. Applications for full-time positions are accepted as early as one year before graduation.
Ideal candidates will also excel at problem solving, enjoy working with new technology and computers, have excellent people skills, and be able to react quickly to solve issues. Ideal candidates will also have strong verbal and written communication skills, be self-motivated, have a mature and outgoing personality, and be proficient in Microsoft Office and/or QuickBooks.
Benefits include excellent salary, 401K, profit-sharing, BlueCross BlueShield health and dental coverage, vacation, holidays and sick leave, discounted health club membership, opportunities for career advancement, and friendly office environment.
Direct online demonstrations and conference calls to illustrate software capabilities
Answer and resolve inbound technical support calls and emails
Test software and suggest improvements based on knowledge of customer needs and experience
Assist in the documentation and tracking of support incidents
Assist in developing and maintaining technical support standards designed to improve the quality of client service
Pursue, manage, and complete a variety of different projects based on skill set and interest
Determine and implement creative support solutions designed to best assist client base
Bachelor's Degree in Computer Science, MIS, or related field
Demonstrated analytical and problem solving ability
Strong Customer Service skills for a variety of product and project types
Strong project management skills
Experience with all Windows operating systems, especially 2000 and XP
Must have experience using Microsoft Office, especially Word, Excel, Outlook, and Project
Experience with QuickBooks desired
Experience with peer-to-peer and dedicated server networks a plus
Experience with SQL Server or other databases a plus
Knowledge of VBA, .NET, and other languages a plus
Must be self-motivated, willing to learn and adapt to new situations, and focused on customer needs
UDA Technologies is a leading provider of construction technologies, software, application development, and architectural services for construction professionals in the United States, Canada, and 75 countries worldwide.