Job Category:Customer Service and Marketing Division:Software and Technology Services Class: Full-time, Permanent
UDA Technologies is seeking a full-time Customer Service Coordinator in the Auburn office. The Customer Service Coordinator will be responsible for managing and inspiring an internal sales and support team and ensuring that customer service standards are maintained in all client interactions. In addition, the Customer Service Coordinator will continually evaluate the quality of service and initiate improvements and positive growth on a regular basis. Ideal candidates will have strong verbal and written communication skills, be self-motivated, have a mature and outgoing personality, and be proficient in Microsoft Office and/or QuickBooks.
Successful candidates will be involved in a variety of operations including managing and directing sales staff, improving customer service operations, answering inbound sales calls, maintaining client contacts, providing product support, assisting quality control, and managing client database and documentation.
Benefits include excellent salary, 401K, profit-sharing, BlueCross BlueShield health and dental coverage, vacation, holidays and sick leave, discounted health club membership, opportunities for career advancement, and friendly office environment.
Manage and inspire an internal sales, support, and customer service team
Act as a team leader to accomplish customer service initiatives
Assist in training and continuing education for employees
Determine and implement creative customer service solutions designed to best reach client base
Answer and direct inbound sales calls and support calls and emails
Develop and follow customer service guidelines and maintain consistency
Pursue, manage, and complete a variety of different projects based on skill set and interest
Participate in planning and implementing marketing campaigns for new software releases
Implement advanced web-based customer service systems
Consult software engineers throughout the entire development cycle to ensure customer focused improvements
Project management - plan projects, maintain schedules, and meet deadlines
Analyze audience through sales and technical support calls and continually use audience analysis to improve documentation and marketing materials
Maintain a customer focus and suggest new product features, marketing strategies, and other solutions
Participate in analyzing and planning new opportunities and markets for software
Bachelor's or Master's Degree
Strong Customer Service skills for a variety of product and project types (experience required)
Strong project management skills
Must have experience using Microsoft Office, especially Word, Excel, and Outlook
Must be self-motivated, willing to learn and adapt to new situations, and focused on customer needs
UDA Technologies is a leading provider of construction technologies, software, application development, and architectural services for construction professionals in the United States, Canada, and 75 countries worldwide.