Job Category:Customer Service and Marketing Division:Software and Technology Services Class: Full-time, Permanent
UDA Technologies is seeking full-time Customer Service Associates in the Auburn office. Successful candidates will be involved in a variety of operations including answering inbound sales calls, maintaining client contacts, providing product support, assisting quality control, assisting logistics and shipping operations, and managing client database and documentation.
Ideal candidates will have strong verbal and written communication skills, be self-motivated, have a mature and outgoing personality, and be proficient in Microsoft Office and/or QuickBooks.
Benefits include excellent salary, 401K, profit-sharing, BlueCross BlueShield health and dental coverage, vacation, holidays and sick leave, discounted health club membership, opportunities for career advancement, and friendly office environment.
Answer and direct inbound sales calls and technical support calls and emails
Provide technical support for client base
Pursue, manage, and complete a variety of different projects based on skill set and interest
Participate in planning and implementing marketing campaigns for new software releases
Analyze audience through sales and technical support calls and continually use audience analysis to improve customer service approach
Maintain a customer focus and suggest new product features, marketing strategies, and other solutions based on client feedback
Participate in analyzing and planning new opportunities and markets for software
Strong Customer Service skills for a variety of product and project types (experience required)
Strong project management skills
Must have experience using Microsoft Office, especially Word, Excel, and Outlook
Must be self-motivated, willing to learn and adapt to new situations, and focused on customer needs
UDA Technologies is a leading provider of construction technologies, software, application development, and architectural services for construction professionals in the United States, Canada, and 75 countries worldwide.